Residential Customers
Residential customers concerned they may not be able to pay their energy bills due to income reductions or health impacts from COVID-19 can use the Personalized Service Protection program to help with their energy needs. Residential customers can also call DTE at 800.477.4747 to discuss their payment options. We have also added a new comprehensive list of programs available to customers to help them through the crisis on our website.
We’re also encouraging in-need customers to see if they meet income eligibility guidelines for State Emergency Relief (SER), which provides help to people who need money quickly for an emergency, such as rent or utilities. Visit the Michigan Department of Health and Human Services’ (MDHHS) website to learn more, and to apply. For those who need help with the application process, visit www.211.org.
Business Customers
Business customers can take advantage of the forgivable loans offered by the Paycheck Protection Program (PPP), administered by the Small Business Administration. DTE has joined with a diverse business and community coalition in communicating how PPP loans offer critical help to businesses impacted by the pandemic. Funds can also be used to pay interest on mortgages, rent, and utilities. More information can be found here.
The City of Detroit, Accenture, the DTE Foundation and Detroit Economic Growth Corporation (DEGC) have partnered to provide advisory services to Detroit small businesses applying for COVID-19 financial relief funds. Groups like the Accounting Aid Society of Detroit, are part of this program and are helping business customers through their hotline1.844.806.5780 which can help businesses with taxes.
Businesses are encouraged to contact DTE at 855.383.4249 to explore options for help, if COVID-19 is having an impact on their business. We have also added a new comprehensive list of loans and programs available to businesses to help them through the crisis on our website.
Important Phone Numbers
DTE is here to help. Please share these phone numbers with anyone you know who might be having issues paying their bill.
Residential: 800.477.4747
Business: 855.383.4249
For more information on DTE’s COVID-19 programs, visit the DTE resource page.
