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MIRA/DEGC Sponsor Customer Service Class

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MIRA/DEGC Sponsor Customer Service Class

Date: Wednesday, October 24, 2012
Time: 4:00 – 7:00 pm (refreshments provided)
Location: MIRA Executive Office | 5779 W. Maple Road | West Bloomfield, MI 48322

MIRA and the Detroit Economic Growth Corporation’s Green Grocer project will jointly sponsor a customer service class on Wednesday, October 24, 2012. All grocers in the city of Detroit are invited to participate in this initial customer service training with Zing Train, part of the Zingerman’s Community of Businesses, as they present their tried-and-true approach to customer service and how it can be customized for Detroit grocers through tangible ways that can be taught, lived, and measured. Good customer service is the core of great businesses and can lead to positive word-of-mouth marketing and more business.

It is recommended that each grocer send a minimum of two people, and participation of an owner or manager is recommended. We hope you take advantage of this great opportunity.

Please contact MIRA at info@MIRAonline.org or call Mimi Pledl at (313) 237-6092 or mpledl@degc.org to participate or if you have any questions.

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MIRA is a valuable resource for retail businesses. As a member, we have been kept abreast of government and industry relations that impact our business, both now and in the future. MIRA also serves by answering our questions and educating our team on new regulations and guidelines.

John BuschBusch's Fresh Food Markets

I like what MIRA is doing,” “They are very strong in helping the community and working on retailers’ issues.

Jim NaderPlumb's Inc.

First, the MIRA program provides a great link to bringing together Nestle Direct Store Delivery with potential new retailers and customers who would like to sell Nestle frozen food that otherwise we may never have come in contact with. Second, the MIRA program allows Nestle to develop specific promotions for MIRA retailers to help drive business. Best of all, This is accomplished while developing great relationships with both the staff and members of MIRA.

Scott EllisNestle DSD

Our partnership with MIRA has been vey intimate and very beneficial for both of us. It’s a true partnership.”

“We piggyback on new members, MIRA sells our product, and we sell theirs. There’s a lot of team selling there, if you will. I didn’t expect that, to be honest. It’s quite unusual to have an association work that hard for a supplier.

Cindi Quinn-VenturaDTE Energy Supply

My dad has been a member of MIRA for a very long time. All of his stores are members, and it’s a great organization. I feel its programs will be very helpful to its members as the organization keeps growing.

Jacob GarmoLavish Vodka Cocktail

I believe in the effectiveness and spirit of the staff and members of this organization. I recommend that all members read the MIRA mission statement to get a sense of how important it is for everyone to promote membership.

Paul ElhindiCorner Market, Lyndhurst OH