Sunrise Basic Training
Specialized Training for Service Stations and C-Store Employees
They say you never get a second chance to make a good first impression. While most business owners embrace this concept with customers, many overlook the importance of this notion with new employees who are often placed in front-line positions with little or no training. The result: poor service, dissatisfied customers and costly employee turnover.
MIRA “The Voice of Independent Retailers”, in alliance with Sunrise Basic Training LLC, has developed a new employee orientation program designed specifically for front-line staff at service stations, convenience stores, car washes, oil change operations and other auto trade businesses. This innovative program provides a positive introduction to the industry and establishes ten essential work habits and job skills that each new employee needs to be successful in the industry and in life.
The 16-minute DVD program, titled “Welcome to the Retail Petroleum, Convenience and Auto Trades Industry,” begins with an overview of the operations and opportunities within these unique small businesses, stressing the important role each employee plays in customer satisfaction and business success. The second part of the program delivers ten “Winning Work Habits” that will help make each employee and the business more successful.
The enhanced DVD includes a “Quick Quiz” to assess employees’ understanding of the concepts presented in the program, and a customizable “Certificate of Completion” that can be personalized, printed and awarded to successful trainees. In addition, the DVD includes a full-color 8″x10″ mini-poster featuring the ten “Winning Work Habits” that can be printed and posted for ongoing reinforcement.
High turnover and competition for qualified applicants often means that untrained employees are thrust onto the front lines to represent (or misrepresent) our businesses to the customer. This new program will establish positive attitudes and realistic job expectations on day one that will generate long-term customers and loyal employees. The new training program is affordably priced at $99 and can be purchased online or by calling toll-free at (866) 309-1069.