The following information was received by SNAP/EBT retailers in Ohio. The basic information regarding the termination of the FREE equipment to process SNAP / EBT sales applies to all participating retailers.
It is vital that you contact your processor to determine the cost of equipment and their policy regarding any fees. You should also refer to the USDA website for a list of vendors who are authorized to sell the equipment. But first contact your present processor.
Attention Xerox FNS Retailer: Notice of Termination of EBT-Only Retailer Agreement Effective October 25, 2014
As you may be aware, there have been recent changes to the Supplemental Nutrition Assistance Program (SNAP) that directly impact SNAP authorized retailers. These changes to the SNAP provisions for Electronic Benefits Transfer (EBT) are the result of passage of the Agricultural Act of 2014 (2014 Farm Bill) that was signed into law in February of this year. In April 2014, the Food and Nutrition Service (FNS) of the U.S. Department of Agriculture began sending out a letter informing all SNAP retailers of these changes. These changes can be found on the USDA website.
Xerox is aware that on occasion retailers may receive marketing attempts to change point of sale or third party services. Should you wish to verify the validity of this notice we recommend you contact the FNS SNAP Retailer Service Center at 1-877-823-4369.
The 2014 Farm Bill eliminates free Point of Sale (POS) equipment for the majority of retailers which use equipment that only processes EBT transactions (“EBT-Only” retailers). Except for those EBT-Only retailers which are exempt from the new provision, this equipment will no longer be provided at no-cost. In accordance with the Xerox Retailer Agreement Electronic Benefits Transfer Program (EBT-Only) that you entered into with Xerox State & Local Solutions, Inc., this letter will serve as notice that this agreement is being terminated, effective October 25, 2014, based on the change in Federal law. Please be advised that unless you take action before October 25, 2014, the POS device installed in your location will be disabled on this date.
Xerox recognizes the impact that termination of this agreement and service may have on you and your business and is therefore providing you the option to maintain the current POS equipment and services through a trusted services provider, CDE, Inc. Should you wish to accept the terms of this agreement, please go to www.goebt.com and complete the application. For questions about the services, support or cost, please contact CDE at 1-800-320-3789.
Should you elect to sign an agreement with CDE Services Inc. we highly recommend you contact them immediately to transition your services prior to October 1, 2014. Failure to act prior to October 1, 2014 may cause a delay in your application processing which could prohibit you from processing SNAP and EBT cash transactions on or before October 25, 2014.
If you choose not to continue your current EBT services by entering into an agreement with CDE, you will be expected to return the Xerox equipment. The instructions for returning equipment can found on the Go EBT web site (www.goebt.com). Should you need further assistance in returning the equipment call 1-800-320-3789. When returning the POS equipment, please remember to note the tracking number to confirm the return of the equipment. If the equipment is not returned prior to November 4, 2014, the equipment will be considered lost and you will be held accountable for the replacement cost of the equipment. The cost of the Xerox equipment is outlined in the EBT Processing and Equipment Agreement.
Xerox strongly encourages all retailers to take action now and not wait until the approaching termination date to make arrangements for continued processing. Should you have any questions concerning your agreement with Xerox, its cancellation or for additional guidance about your options, please feel free to contact the Xerox Retailer helpdesk.